At Maven Maise our customers are the heart of what we do. We appreciate the trust you place in us. This extends to our customers having confidence in how we handle your personal information. This privacy policy describes the information we collect or that you may provide when you visit our website, MavenMaise.com, or interact with us online, in person, or through the mail and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this privacy policy carefully. If you do not agree with our policies and practices, you sould not use our website, browse or purchase our goods, provide us with your personal data, or otherwise interact with us. By accessing or using the website, providing personal data, browsing or purchasing our goods, or otherwise interacting with us, you acknowldge and consent to the disclosures in this policy. This privacy policy may change from time to time. Your continued use of the website, browsing or purchasing our products, provision of personal data, or interactions with us after we make changes is deemed to be an acknowledgement of and consent to any such changes. Please check the privacy policy periodically for updates.
INFORMATION WE COLLECT
We collect information from you and about you in order to provide you with the products you request, to improve and personalize our interactions with you, and to more effectively market our products.
Contact Information: such as name, address, email address, shipping and billing addresses, and account credentials
Transaction Information: such as items you purchased or received, the total price you paid, cancellations, returns and exchanges, your participation in sweepstakes and contests
Payment Information: such as credit or debit card numbers and expiration date, or other financial account information
User Account Information: such as user name, password, and account settings
Demographic Information: such as age, birth date, marital status, gender, income level, education level, occupation, photo, audio or visual recordings you choose to share in connection with product reviews, survey responces, or other customer service interactions
Device ID Information: such as IP address, mobile device ID, device model and operating system, mobile network information, approximate location information, the site or advertisement that referred you to our channels, and the next site you visit after leaving our channels
Information About Your Interests and Preferences: such as information based on your searches on our channels, your purchases and purchase activity, and your other activity on our site
HOW WE COLLECT INFORMATION
Information You Provide: You may provide your personal information to us when you place an order, register for an account, create wish lists, sign up for emails or texts.
Information That Is Collected Automatically: We may collect information automatically when you respond to our emails, contact customer service or use support tools, visit any page that displays our ads or content, connect or link to any channel via social media sites, post comments to online communities, or provide information to our service partners including our advertising and business partners.
The following are examples of how we collect information through the sites: browsing and device information, cookies, pixel tags, embedded scripts, analytics tools and aggregate data, session replay tool, and chat technology.
Information Collected from Third Parties:
Third Party Platforms: If you connect or interact with us on third party sites or applications, such as social media platforms, the third party platform may send us your information, such as your profile information, from that platform. The information disclosed is controlled by the third-party platform and its terms and privacy policy or as you direct by adjusting your privacy settings on the third-party platform.
Refer-a-Friend Features: we may make available on the channels a “send-to-a-friend”, refer-a-friend”, “wish-list” or similar function that permits you to send channel content to a third party. If you send a friend a communication using such functionality, the information you provide about your friend (such as name and email address) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person. If you disclose personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this privacy policy.
Data Brokers: We may obtain information about customers or potential customers from third party sources such as data brokers or address verification vendors for purposes of fulfilling your orders or requests, better understanding and analyzing our business and your experience, and to more effectively market our products to customers.
HOW WE USE INFORMATION
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we use information about you, including personal data to:
- Present our website and its content to you
- Process, fulfill, ship, and track your orders
- Provide the information, products, and services you request
- Facilitate returns and exchanges
- Contact you about the status of an order
- Respond to your inquiries and requests
- Create, maintain, customize, and secure your account with us, including to associate your purchases and orders with your account
- Send you email newsletters and promotions, and other communications from us
- Personalize your experience and to deliver content and product relevant to your interests and preferences
- Facilitate your participation in marketing survey, promotion, contest, sweepstakes, or event
- Customize our communications to you
- Provide information concerning products you have purchased
- Provide you with support, including to investigate and address your concerns and monitor and improve our responses
- Improve our merchandise selection and customer service
- Process your purchases, transactions, and payments and prevent transactional fraud
- Carry out our obligations and enforce our rights from any contracts entered into between you and us, including for billing and collection
- Notify you about changes to our website or any products we offer
- Test, research, and analyze information we receive, including for the purpose of developing and improving our products and services
- Fulfill any other purpose for which you provide information
- Evaluate or conduct a merger, divestiture, restructuring, reorganization, disolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us is among the assets transferred
- Fulfill any other purpose with your consent
We may also use your information to contact you about our own goods and services, or of other third parties we believe that may be of interest to you.
DISCLOSURE OF YOUR INFORMATION
We may disclose personal data that we collect or you provide as described in this privacy policy:
- To contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us is among the assets transferred.
- To law enforcement or governmental officials in order to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our policies, terms of use, terms of sale, or other agreements, including for billing and collection purposes.
- To fulfill the requests for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent and/or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
- We may disclose aggregated information about our users, and information that does not indentify any individual and cannot be used to re-identify any individual or household.
YOUR CHOICES
If you no longer wish to receive our e-newsletters and e-mail pronotions, simply click “Unsubscribe” at the bottom of any of our emails.
If you no longer wish to receive text messages, simply reply “STOP” to any of our text messages.
YOUR PRIVACY RIGHTS AND HOW TO EXERCISE THEM
Right to Opt-Out of Sale or Sharing / Right to Opt-Out of Processing for Certain Purposes: You have the right to opt-out or ask us not to sell or share your personal information or to process your personal information for the purpose of targeted advertising. To exercise this right, please submit your request here. You will be required to provide certain information which we will use to verify your identity and your request.
Right to Know: You have the right to request access to the personal information specific to you individually that we collected, used, disclosed, and/or sold about you in the last 12 months. To exercise this right, please submit your request here. You will be required to provide certain information which we will use to verify your identity and your request.
Right to Appeal: If you submit a consumer data rights request under this section, and we deny the request or fail to act on the request within a reasonable period of time, you have a right to appeal the denial or failure to act. To exercise this right, please submit your request here. You will be required to provide certain information which we will use to verify your identity and your request.
Right to Correct: You have the right to request that we correct inaccuracies in any of your personal information that we collected from you and retained, taking into account the nature of the personal data and the purposes of processing your data. To exercise this right, please submit your request here. You will be required to provide certain information which we will use to verify your identity and your request.
Right to Delete: You have the right to request that we delete personal information that we collected about you which we have collected from you. Please note that certain exceptions apply to this right, such as when we must retain your information to comply with law or to protect our legal interests. We will retain a record of any transactions completed with us and your deletion request. In addition, if you have any merchandise credits with us, we will retain your information until your balance is zero. If your information is to be retained for any other reason, we will notify you of any such exceptions as applicable. To exercise this right, please submit your request here. You will be required to provide certain information which we will use to verify your identity and your request.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of any of your rights. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, right to request deletion, or right to opt-out of sale or sharing in accordance with applicable law.
PRIVACY OF MINORS
Our website is not intended for use by anyone under the age of 18, and we do not knowingly collect personal data from anyone under the age of 18. If you are under 18, do not use or provide any information on our website or on or through any of its features/ registers on the website, make any purchases through the website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user names you may use. If we learn we have collected or received personal data from someone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information about or from someone under 18 please contact us.
LINKS TO OTHER SITES
Occaisionally, we provide links from our website to other sites. We are not resposible for the content or privacy and security practices and policies of these other sites or any other sites that are linked to from our website, or any damage to, or any viruses that may affect your computer equipment or other property, or for any loss or corruption of data resulting from any third party website navigated to or accessed from links hosted on or contained in our website. If you decide to access any website linked to in our website, you do so entirely at your own risk. We do not guarantee that you will receive an alert when you leave our website, and it is your responsibilty to determine when you have left our website. Any personal data you provide on liked pages or applications is provided directly to that third party and is subject to that third party’s privacy policy.